General terms and conditions of sale
Site : https://www.creationsdere.com/
1. Seller identification
The website https://www.creationsdere.com/ is published and operated by:
François Chevrier, Sole Proprietor (self-employed) SIREN: 884 618 349 Address: 289 rue des Poterres, 17940 Rivedoux-Plage, France Email: creationsdere@yahoo.com Telephone: 06 64 65 08 72
Hereinafter referred to "The Seller".
2. Scope
These General Terms and Conditions of Sale (GTC) govern all sales of products concluded between the Seller and any natural or legal person making a purchase via the website https://www.creationsdere.com/ , hereinafter referred to as "The Client".
Any order implies full and unreserved acceptance of these Terms and Conditions.
The Seller reserves the right to modify these Terms and Conditions at any time. The applicable terms and conditions are those in effect on the date of the order.
3. Products
The products offered are personalized items made to order.
The photographs and descriptions are as accurate as possible but cannot guarantee a perfect likeness, particularly due to the handcrafted and personalized nature of the creations.
4. Price
Prices are shown in euros (€).
VAT: 👉 VAT not applicable – article 293B of the General Tax Code (if basic exemption applies).
The Seller reserves the right to change its prices at any time. The price applied is the one in effect at the time of the order.
Delivery costs are shown before order confirmation.
The products remain the property of the Seller until full payment is received.
5. Order
The Client must provide accurate and complete information.
The Seller reserves the right to refuse or cancel any order in the event of:
prior dispute
non-payment
incorrect information
The order becomes final after full payment.
6. Payment
Payment is due immediately.
Accepted payment methods:
Bank card
PayPal
Bank transfer
Cheque (processed after collection)
7. Delivery
The products are shipped to the address provided by the Customer.
Possible shipping methods:
Tracked letter
Colissimo
other carrier depending on destination
The delivery times are indicative.
In the event of an incorrect address provided by the Customer, the reshipping costs are their responsibility.
8. Right of withdrawal
In accordance with Article L221-28 of the Consumer Code:
👉 Personalized products are not eligible for the right of withdrawal.
No refunds or exchanges will be given except in the case of a manufacturing defect.
9. Legal Guarantee
The products benefit from the legal guarantee of conformity and against hidden defects.
All complaints should be addressed to:
François Chevrier, 289 rue des Poterres, 17940 Rivedoux-Plage
within 30 days of receipt.
10. Responsibility
The Seller is subject to an obligation of means.
He cannot be held responsible:
from misuse of the product
internet disruptions
force majeure
carrier delay
11. Payment security
The site uses an SSL protocol that guarantees the security of transactions.
12. Intellectual Property
All site content (texts, visuals, creations) is protected.
Any reproduction is prohibited without written permission.
13. Personal data
The data collected is necessary for order processing.
In accordance with the French Data Protection Act and the GDPR, the Client has the right to access, rectify and delete their data.
14. Consumer mediation
In accordance with the Consumer Code, the Customer may resort to a mediator free of charge.
Proposed mediator: Atlantique Médiation mediateurduecommerce@fevad.com 60 rue la Boétie – 75008 Paris
15. Force majeure
The performance of obligations may be suspended in the event of force majeure: disaster, strike, war, etc.
16. Applicable Law
These Terms and Conditions are governed by French law.
Any dispute will be subject to an attempt at amicable resolution before legal action is taken.
17. Customer Service
Email: creations dere@yahoo.com
Telephone: 06 64 65 08 72
Address: 289 rue des Poterres, 17940 Rivedoux-Plage